The second-hand marketplace Members Express Frustration Regarding Sizing Changes

Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.

This online marketplace has revised its sizing categories for women's and children's clothes without notifying all shoppers about the modification.

Social Media Response

Countless users and merchants have taken to social media claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.

The company said the revised method more closely matches comparable marketplaces.

They have suggested members to check their listings and manually change the size if necessary, resulting in member annoyance.

Measurement Approach Changes

Earlier, the measurements included numerical and alphabetical indicators, like S/8 or M/10.

The new system has a letter with a size spectrum such as S/UK 8-10.

With some products, the sizing has been recategorised - such as a large size used to be a 12 but currently displays as UK 16-18.

User Experiences

One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were displaying on the service as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she stated.

Required Changes

Another shopper, located in England, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.

Platform Context

The app has more than 100 million members, comprising 18 million UK members.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time when a surprising modification within the service has received backlash: earlier, the service retracted a modification regarding delivery choices due to shopper criticism.

Alexis Lee
Alexis Lee

A passionate web developer with over 10 years of experience, specializing in responsive design and modern frameworks.